SAP Cloud for Customer里的服务请求(Service Request)路由(Route)实现原理

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SAP Cloud for Customer里的服务请求(Service Request)路由(Route)实现原理

jerrywangsap 2020-03-01 18:35:36 浏览468
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SAP help

Configuring Ticket Routing Rules by Team or Territory:
https://help.sap.com/viewer/cea15f900ca04c4faa35d3044577fe27/1802/en-US/d522fe572b5c406d9015ebbb4dc9a1d2.html?q=ticket%20route

Routing tickets by territory or team allows you additional flexibility versus routing tickets by org unit. Employees can be assigned to multiple territories, or teams, but only one o

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